Below are the answers to the most frequently asked questions. If you cannot find the information you are looking for, our customer service team is available to assist you.
How do I place an order on the website?
To place an order, simply create an account or log in, browse our catalog, add the desired products to your cart, then confirm your order by following the indicated steps (delivery address, delivery method, and payment).
Do I have to create an account to order?
Creating an account is recommended as it allows you to track your orders, easily find your previous purchases, and benefit from our personalized offers. Guest checkout may also be offered during certain periods.
Is there a minimum order amount?
Yes, a minimum amount may apply depending on the delivery area. The applicable threshold is specified on each delivery method's description and in your cart before confirmation.
Can I modify or cancel my order after confirmation?
An order can be modified or canceled as long as it has not been prepared. For any request, please contact our customer service as soon as possible, providing your order number.
What are the delivery times?
Delivery times vary depending on your geographical area and the chosen delivery method. They are indicated during cart confirmation and confirmed in your order confirmation email.
What areas do you serve?
We deliver throughout mainland France. Certain more remote or hard-to-reach areas may be subject to specific conditions (specific delivery times or costs), which will be specified at the time of ordering.
What are the delivery fees?
Delivery fees depend on the weight, volume, nature of the products (dry, fresh, frozen), and your address. The exact amount is automatically calculated and displayed in your cart before payment.
How is the cold chain maintained?
Our fresh and frozen products are prepared and transported under controlled temperature conditions, in accordance with current standards. We use insulated packaging and suitable vehicles to guarantee the quality of your products until delivery.
How do I track my order?
Once your order has been dispatched, a tracking email will be sent to you with a link allowing you to view the status of your delivery at any time. You can also find this information in the "My Orders" section of your customer account.
What happens if I am not present at the time of delivery?
In case of your absence, the delivery person will leave a delivery notice and attempt to contact you to arrange a new time slot. For fresh and frozen products, we recommend that you be present or designate a trusted person to preserve their quality.
What payment methods are accepted?
We accept major credit cards (CB, Visa, Mastercard). Other payment methods may be offered as the site evolves; they will be indicated on the payment page.
Is online payment secure?
Yes. All transactions are protected by a secure payment system using the SSL protocol. Your bank details are encrypted and never shared with third parties.
When will I be debited?
The debit occurs at the time of order confirmation, in accordance with the general terms and conditions of sale.
Can I get an invoice?
Yes, an invoice is automatically issued for each order. You can download it from the "My Orders" section of your customer account.
What types of products do you offer?
We offer a wide selection of products from supermarkets: dry groceries, beverages, fresh products, frozen foods, hygiene, household, fashion, and many others. Our catalog is regularly updated to best meet your daily needs.
Are the products identical to those found in stores?
Yes, we select the same references as those available in supermarkets, with the same level of quality and freshness requirements.
What if a product is out of stock?
If a product is out of stock after your order, you will be informed by email. Depending on the case, we will offer you a refund, an equivalent replacement product, or a later delivery.
How do I return a product?
In accordance with regulations, you have a right of withdrawal for non-perishable products. To exercise this right, contact our customer service within the legal timeframe to obtain the return procedure. In case of return for personal convenience (withdrawal), return shipping costs are the responsibility of the customer. However, in case of a defective, non-compliant product, or an error on our part, these costs are covered by us.
What if a product is missing, damaged, or non-compliant?
We invite you to contact us within 48 hours of receipt, attaching a photo of the product concerned and your order number if possible. An appropriate solution will be offered to you as soon as possible (refund, credit, or reshipment of the product).
How long will it take to get my refund?
In the event of a validated refund, it will be processed within a maximum of 14 days, using the payment method used for the order.
How do I create an account?
Click on the "My Account" icon at the top of the site, then on "Create an account". Enter your personal information and confirm. A confirmation email will be sent to you.
I forgot my password, what should I do?
On the login page, click on "Forgot password". Enter your email address: a reset link will be sent to you to set a new password.
Are my personal data protected?
Yes. In accordance with the General Data Protection Regulation (GDPR), your data is processed with strict confidentiality. You can exercise your rights of access, rectification, or deletion at any time from your personal space or by contacting our customer service.
How can I contact you?
You can reach our customer service via live chat (by clicking on the icon displayed in the bottom right corner) or via the contact form available on the website, by email, or by phone on the "Contact" page. We are committed to responding to all inquiries as quickly as possible.
Do you offer special offers or promotional codes?
Yes, occasional offers and promotional codes are regularly offered. To stay informed, subscribe to our newsletter and follow us on our social media channels.
Our team remains at your disposal for any further questions. Thank you for your trust.